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'cause customer service is our mission

Each of our customers has special requirements to be able to produce competitive products for the market. RIB SAA as a long-time companion of the industry has understood to focus on customer needs during the entire project. Therefore we are experts in several services to ensure a smooth project and the fulfilment of customer needs. Because your success is our mission!

Retrofitting & Modernization

Retrofitting & Modernization

The retrofitting of prefabrication plants is a special and individual solution, especially in Europe, where many facilities were established in the 1990s and are now 25 or 30 years old. Old control components are mostly out of maintenance and result in slow production, safety concerns and failure. We evaluate your plant and modernize it towards state-of-the-art software and hardware.

Implementation

Implementation

Mechanical and electrical tolerances are omnipresent and can only be completely eliminated during commissioning on site. Therefore, flexibility is one of the most important criteria for our employees and software solutions for a smooth implementation on the construction site. In close cooperation with plant designers, plant and machine builders, it is important to implement the optimal function of the overall concept, as well as to incorporate open customer requirements.

Software & Electrical Engineering

Software & Electrical Engineering

Almost every facility of our customers is unique. Therefore, a deep technical know-how is required for fast requirement recording. Modernizations are associated with electrical conversions in addition to software engineering. All electrical adaptations of the system are therefore recorded in detail in our modern circuit diagrams with in-house expertise and made available to our customers both digitally and analogously.

Project Management

Project Management

Project management starts for us from the first contact, the arise of the project idea. Depending on the project complexity and the products, our project management methods as well as project management processes are always adapted to the respective customer situation. In this way, we ensure maximum transparency and traceability over the entire project period - covering workshops, meetings, document management, quality and risk management.

Support & Hotline

Support & Hotline

In modern, high available production facilities maintenance and service of the automated facilities have the highest priority. If requested, we are on call around the clock on the PREMIUM HOTLINE and will handle your requests with high priority. Our competent employees analyse the actual situation with you and then point out critical components. Using the installed remote maintenance software you enable us access to localise and fix the technical issues. 

(+43) 1 641 42 47 - 800

GET IN TOUCH WITH
OUR SMART PRODUCTION EXPERTS

Contact Us

Service Hotline

SAA Standard Hotline

for all Products

SAA Premium Hotline

for Smart Production Solutions

register & call

+43 1 641 42 47 800

Address

RIB SAA Software Engineering GmbH
Gudrunstrasse 184/3, A-1100 Vienna

+43 1 641 42 47 0
office@saa.at
Mon-Thu: 08.30–17.00, Fri 8:30–15.00

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