• 1

Here for you anytime on our service hotline

Machine errors can occur over time. To minimise the machine errors and downtimes of your plant, our product experts are ready to help at any time via remote maintenance and hotline - 24 hours seven days a week.


International Service & Support

In modern, high available production facilities maintenance and service of the automated facilities have the highest priority. Our competent employees analyse the actual situation with you and then point out critical components. Using the installed remote maintenance software you enable us access to localise and fix the technical issues. 

SAA Standard Hotline for all Products

   during office hours

    • iTWO PPS (also available in China)
    • iTWO MES
    • iTWO ICS
    • iTWO SCE




Premium Service for Production Facilities

Among our different hotline models you can select the optimal extent of customer care. If required, we are on call around the clock on the PREMIUM HOTLINE and will handle your requests with high priority.


SAA Premium Hotline Europe

   Mon–Fri: 06:00–22:00 (CET)

SAA Premium Hotline 24/5

    Mon–Fri: 00:00–24:00 (CET)

SAA Premium Hotline 24/7

    Mon–Sun: 00:00–24:00 

Service Hotline

SAA Standard Hotline

for all Products

SAA Premium Hotline

for Smart Production Solutions

register & call

+43 1 641 42 47 800


RIB SAA Software Engineering GmbH
Gudrunstrasse 184/3, A-1100 Vienna

+43 1 641 42 47 0
Mon-Thu: 08.30–17.00, Fri 8:30–15.00

Cookies make it easier for us to provide you with our services. With the usage of our services you permit us to use cookies.